Our leather goods that are not in stock will be made to order. Orders go into production upon receipt of payment. Goods that are ready to ship will be labeled as so.

Please allow 3-4 weeks for delivery of made to order bags. In stock items will ship out within the week. 


RETURNS:

Brick and Mortar returns:

All purchases made at our retail location are available for exchange only for other in-stock item/s or for store credit within 10 days of purchase. Please have your receipt on hand when you make your return. Sorry, no refunds.

Online orders:

For orders within the US - 

Purchases of sale merchandise are considered FINAL SALE. Apothecary items are also FINAL SALE. All full price items - even if purchased with a discount code - are eligible for return. Qualifying items may be returned within 10 days from the date of receipt for a complete refund (less any shipping costs) to the same card on which they were purchased. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error. If you receive a damaged or incorrect item, please notify us by emailing info@pennyroyaldesign.com within 3 days of delivery. All returns must be in their original condition and accompanied by a copy of the invoice. Please mail to - 

 Pennyroyal Return Department
122 American Alley Suite A
Petaluma CA 94952

 

Please email us at  

info@pennyroyaldesign.com with any further questions about returns.

 

International Orders:

For orders placed outside of the USA, all sales are final sale and cannot be returned. Customers are responsible for all taxes and duties on their purchases. Thank you for your understanding. If you have questions about an item, please email us to ensure it will be a great fit for you! Orders shipped to forwarders in the USA are considered final sale and can not be returned.

If you are not completely satisfied with your purchase, please email us at info@pennyroyaldesign.com within 10 days of original shipping date with your order information and we will issue you a return authorization slip. Upon our receipt of the returned merchandise, you will receive a store credit good for 1 year from issue date for the cost of the items. 

The shipping costs are non refundable and return shipping costs are paid for by the customer.

 

Please note, no returns will be accepted without prior authorization.

All sales are final on sale, markdown, discounted or custom order bags and any other special orders.

Sale prices can not be added retroactively.

Still have questions? Please feel free to email us at info@pennyroyaldesign.com


WHOLESALE:

Please email us at info@pennyroyaldesign.com for information regarding wholesale accounts.