SHOP POLICIES

Our leather goods that are not in stock will be made to order. Orders go into production upon receipt of payment. Goods that are ready to ship will be labeled as so.

Please allow 3-4 weeks for delivery of made to order bags. In stock items will ship out within the week. 


RETURNS:

Brick and Mortar returns:

All purchases made at our retail locations in Petaluma or Healdsburg are available for exchange only for other in-stock item/s or for store credit within 5 days of purchase. Please have your receipt on hand when you make your return. Sorry, no refunds.

Online orders:

For orders within the USA, all full price merchandise is eligible for store credit or exchange. NO REFUNDS. All merchandise must be new with tags and unworn. There is a flat $10 restocking fee for all returns. Any shipping overage costs will also be deducted from your store credit.

International Orders:

For orders placed outside of the USA, all sales are final sale and cannot be returned. Customers are responsible for all taxes and duties on their purchases. Thank you for your understanding. If you have questions about an item, please email us to ensure it will be a great fit for you! Orders shipped to forwarders in the USA are considered final sale and can not be returned.

If you are not completely satisfied with your purchase, please email us at info@pennyroyaldesign.com within 10 days of original shipping date with your order information and we will issue you a return authorization slip. Upon our receipt of the returned merchandise, you will receive a store credit good for 1 year from issue date for the cost of the items. 

The shipping costs are non refundable and return shipping costs are paid for by the customer.

Please note, no returns will be accepted without prior authorization.

All sales are final on sale, markdown, discounted or custom order bags and any other special orders.

Sale prices can not be added retroactively.

Still have questions? Please feel free to email us at info@pennyroyaldesign.com


WHOLESALE:

Please email us at info@pennyroyaldesign.com for information regarding wholesale accounts.