SHOP POLICIES

Our leather goods that are not in stock will be made to order. Orders go into production upon receipt of payment. 

Please allow 3-4 weeks for delivery of made to order bags. In stock items will ship out within the week. 


RETURNS

Brick-and-Mortar Store Purchases

Purchases made in our retail store are eligible for an exchange or store credit only on full-price merchandise returned within 5 days of purchase with the original receipt. We do not offer refunds for in-store purchases.

All sale merchandise is FINAL SALE. Purchases made using store credit are also FINAL SALE.

Online Purchases

All full-price items—even those purchased using a discount code—are eligible for return.

Eligible items may be returned within 10 days of delivery for a full refund to the original form of payment, less any shipping charges. Original shipping charges and return shipping costs are non-refundable. Shipping charges will only be refunded if the return is the result of our error.

If you receive a damaged or incorrect item, please notify us within 3 days of delivery by emailing info@pennyroyaldesign.com.

Pre-order items are eligible for exchange only.

Items must be returned in their original condition. Any cleaning, repair, or pressing fees required to restore returned merchandise to its original condition will be deducted from the refund.

The following items are FINAL SALE and are not eligible for return or exchange:

  • Sale merchandise
  • Apothecary items
  • Custom orders
  • Purchases made using store credit

Promotions, discount codes, and special offers cannot be combined unless otherwise stated. Only one offer may be applied per order.

All returns must be accompanied by a copy of the original invoice and mailed to:

Pennyroyal Return Department
119 Kentucky Street
Petaluma, CA 94952

Please email us at  

info@pennyroyaldesign.com with any further questions about returns.

 

Sale prices can not be added retroactively.

Still have questions? Please feel free to email us at info@pennyroyaldesign.com

WHOLESALE:

Please email us at info@pennyroyaldesign.com for information regarding wholesale accounts.