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SHOP POLICIES

Most of our goods are made to order. Orders go into production upon receipt of payment. Goods that are ready to ship will be labeled as so.

Please allow 3-4 weeks for delivery. Sometimes this will be longer. If so, we will contact you.


RETURNS:

If you are not completely satisfied with your purchase, please email us at info@pennyroyaldesign.com within 15 days of original shipping date with your order information and we will issue you a return authorization slip. Upon our receipt of the returned merchandise, you will receive a store credit good for 1 year from issue date for the cost of the items. 

The shipping costs are non refundable and return shipping costs are paid for by the customer.

If you have a change of heart, orders must be cancelled within 24 hours.  

Please note, no returns will be accepted without prior authorization.

All sales are final on sale, markdown, discounted or custom order bags and any other special orders.

Still have questions? Please feel free to email us at info@pennyroyaldesign.com


WHOLESALE:

Please email us at info@pennyroyaldesign.com for information regarding wholesale accounts.