SHOP POLICIES

Our leather goods that are not in stock will be made to order. Orders go into production upon receipt of payment. 

Please allow 3-4 weeks for delivery of made to order bags. In stock items will ship out within the week. 

RETURNS:

*** Holiday Returns ***

Holiday gifts must be either received either by mail or at our brick and mortar on Kentucky Street by Monday, January 6th.

Brick and Mortar return policy:

Purchases made in our retail store qualifies for an exchange of store credit only for full-price merchandise returned within 10 days with receipt. No refunds. Purchases are final on sale merchandise. Purchases made with store credit are final.

Online return policy:

All full price items - even if purchased with a discount code - are eligible for return. Qualifying items may be returned within 10 days from the date of receipt for a complete refund (less any shipping costs) to the same card on which they were purchased. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error. If you receive a damaged or incorrect item, please notify us by emailing info@pennyroyaldesign.com within 3 days of delivery.

*Preorder items are exchange only.

Any cleaning and/or pressing fees incurred will be deducted from your refund. Please send items back in the same condition they were sent in.

Purchases of sale merchandise are considered FINAL SALE. Apothecary items are also FINAL SALE. Custom orders are also FINAL SALE.

All returns must be in their original condition and accompanied by a copy of the invoice. Please mail to - 

 Pennyroyal Return Department
119 Kentucky Street
Petaluma CA 94952

 

Please email us at  

info@pennyroyaldesign.com with any further questions about returns.

International Orders:

 

 

If you are not completely satisfied with your purchase, please email us at info@pennyroyaldesign.com within 10 days of original shipping date with your order information and we will issue you a return authorization slip. Upon our receipt of the returned merchandise, you will receive a store credit good for 1 year from issue date for the cost of the items. 

The shipping costs are non refundable and return shipping costs are paid for by the customer.

Please note, no returns will be accepted without prior authorization.

All sales are final on sale, markdown, discounted or custom order bags and any other special orders.

 

Sale prices can not be added retroactively.

Still have questions? Please feel free to email us at info@pennyroyaldesign.com

WHOLESALE:

Please email us at info@pennyroyaldesign.com for information regarding wholesale accounts.